Problem Reporting, Root Cause Analysis, & Corrective Action

(September 27-28, 2007)Learning Outcomes: Upon completion of this seminar, one will be able to:

·Understand problem reporting, root cause analysis and corrective action terminology;

·Design and implement a management system, or assess the management system for problem reporting, root cause analysis and corrective action;

·Perform or facilitate the performance of root cause analysis using the following techniques: ·Change Analysis;

·Failure Mode & Effects Analysis;

·Hazard-Barrier-Effects Analysis;

·Time Line Analysis; ·Cause & Effects Analysis / Fishbone Analysis (both process-based and affinity-based);

·Probabilistic Risk / Safety Analysis, using event and fault trees; and

·Management Oversight & Risk Tree Analysis.

·Understand various models of defense in depth.

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