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Philadelphia Gear Offers 24/7 On-Site Technical Service

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Philadelphia Gear announces its new Onsite Technical Services (OTS) group, available twenty-four hours a day, seven days a week. 

As a...
April 13, 2006—Philadelphia Gear announces its new Onsite Technical Services (OTS) group, available twenty-four hours a day, seven days a week.

As a complete onsite solution to gearbox-related issues, OTS allows U.S. consumers to significantly cut downtime caused by gear and transmission repairs. Removal, reinstallation, in-place machining, onsite overhauls, alignment, oil analysis and many other power transmission maintenance services are offered.

"It only takes one call to 800-766-5120, for Philadelphia Gear to begin the evaluation process, dispatch a technician from one of five regional service centers, or schedule a ’job walk’ in order to thoroughly understand the scope of the project and, most importantly, propose a solution," says Chuck Zirkle, Manager for the OTS program.

Additionally, the company is in the unique position to supply OEM parts, then install them to bring decades old gearboxes into "as-new" condition. Philadelphia Gear’s service technicians will provide hands-on support throughout the process.

"OTS enables customers to stay focused on their business, while we seamlessly handle the repair with a one-stop-shop’ philosophy," said Gerry Matteson, Philadelphia Gear General Manager. "We also provide our customers with greater piece of mind because we’ve combined 114 years of experience with the most current technology. By digitizing more than 3,000,000 pages of proprietary technical documents, we now have instant access to critical information from anywhere in the world with just a few keystrokes."