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Articles About customer service

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1 The Total Customer Service Experience (July/August 1997)

What is a quality product? This is not an idle question. In the Darwinian business world in which we operate, knowing the answer to this question is key to our survival. A whole library of standards and benchmarks is available to help us gage how we're doing, but they don't really tell the whole story.

2 Building Repeat Business: What Gear Buyers Really Want from Gear Manufacturers (August 2010)

In this article, gear buyers have been given an opportunity to discuss quality, value, customer service and how gear manufacturers can improve business practices.

3 Premature Gear Failure (January/February 2016)

I would appreciate if you could assist with a gear failure (occurring) after just seven weeks in service, post installation. This driving gear wheel has been installed in a medium-speed engine with backlash present at four different positions; with additional backlash checked on the mating surfaces. All backlash was found within (OEM)-recommended values. Please note included photos — it seems that the crack has started at the root fillet. Any comments would be appreciated.

4 Application Analysis (January/February 1993)

Questions: I have heard the terms "safety factor," "service factor," and "application factor" used in discussing gear design. what are these factors an dhow do they differ from one another? Why are they important?

5 Your Tax Dollars at Work: U.S. Commerce Department, Your Boots on the Ground Overseas (May 2010)

Easily one of the central issues affecting U.S. manufacturing is what one might call the exports deficit—the inability of American companies to sell products to, for instance, Asian markets, developing countries and other ports of call—due to what they perceive to be unfair trade agreements and or policies.

6 Gear Grinding 1995 (July/August 1995)

Gear grinding is one of the most expensive and least understood aspects of gear manufacturing. But with pressures for reduced noise, higher quality and greater efficiency, gear grinding appears to be on the rise.

News Items About customer service

1 Mahr Hires Director of Marketing and Customer Service (January 21, 2016)
Mahr Federal has named veteran communications professional J. Robin Palermo as Director of Marketing and Customer Service. Headquartered ... Read News