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Home » The Total Customer Service Experience

The Total Customer Service Experience

July 1, 1997
Michael Goldstein
What is a quality product? This is not an idle question. In the Darwinian business world in which we operate, knowing the answer to this question is key to our survival. A whole library of standards and benchmarks is available to help us gage how we're doing, but they don't really tell the whole story.
The Gear Industry Management Publisher's Page
KEYWORDS business customer service management
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