Index has announced the hiring of Matt Voyles for the role of service manager. In his position, Voyles will be responsible for overseeing the 22 field service engineers that respond to customer needs across the US and Canada, as well as coordinating with personnel at Index’s network of 19 distributors, many of whom provide service to customers as well.
The service manager role will be key to maintaining Index’s current trajectory, as the company expands its service department to meet the needs of a growing customer base that has resulted from back-to-back record sales years in 2018 and 2019.
Voyles possesses over 20 years of manufacturing equipment service experience, first at Carl Zeiss and then with Makino/Single Source Technologies. He has been in a management role for nearly a decade, overseeing a service team that grew to include over 40 team members. Over the course of his career, he has established a strong competency for understanding the diverse needs of a large customer base and aligning resources to efficiently and effectively respond to those needs.
“Matt possesses a skill set that perfectly matches our needs as a rapidly growing organization,” said Tom Clark, president and CEO of Index Corporation. “Over the past two years, Index has expanded our team in the US and Canada by 25 people, a 40% increase, to meet the growing customer demand for advanced machine tools. Managing a team that is undergoing that rate of growth requires unique skills and talents, and Matt’s experience and expertise make him the perfect individual for this role.”