Home » Helios Improves Support with New Service Engineer
Helios Improves Support with New Service Engineer
September 21, 2020
Helios Gear Products proudly announces the addition of Jack Jaeger in the position of service engineer. Gear manufacturers will benefit from Jaeger’s experience and technical aptitude. Said Adam Gimpert, president of Helios: “Jack significantly boosts Helios’s ability to support gear manufacturers with his unique ability to troubleshoot and solve technical machine problems on-the-spot. With Jack on the team, Helios continues its dedication to personal and professional customer service.”
Jaeger launched his career from a background in construction and carpentry into precision gear manufacturing as a machine operator on Koepfer hobbing equipment. (This experience particularly helps Helios support its 300+ Koepfer machine installations.) His formal education includes a degree from Waukesha County Technical College as an Industrial Maintenance Technician. While in school, Jaeger earned multiple scholarships from the AGMA (American Gear Manufacturers Association) Foundation, the mikeroweWORKS Work Ethic Scholarship, and the Nuts, Bolts & Thingamajigs Foundation. Before joining the Helios team, Jaeger applied his education servicing printing press equipment.
As part of the Helios service group, Jaeger adeptly covers several duties. These include machine rebuilding, recontrolling, and reconditioning; machine installations; customer service; and mechanical troubleshooting. Jaeger joined Helios in 2018 and has already solved many machine challenges, such as hob head rebuilds, recasting hobbing machine ways, and the mechanical reconstruction of a complete hobbing machine. Helios customers are better supported today because of Jaeger’s additional experience on Koepfer, K-Repowered, KFS, and Hera machines. Said Troy Kutz, service manager for Helios: “Jack has really added value to our team, and this helps Helios service gear manufacturers better than ever. With him onboard, our customers are confident they will remain productive through thick and thin.”