Sandvik Coromant Launches Upgraded End-to-End Tool Reconditioning Experience
Metal cutting specialist and manufacturing solutions provider Sandvik Coromant has upgraded its tool reconditioning service for solid, round cutting tools to give manufacturers complete control over their reconditioning process. The upgraded service replaces a previously manual, multistage workflow with a streamlined, fully online experience that dramatically reduces quoting and turnaround times.
Recognizing the need for a faster, more transparent process, Sandvik Coromant streamlined the customer journey to remove unnecessary steps from the service experience.
A new online portal transforms the process. Customers simply log in, enter the tool’s product code and the quantity they wish to recondition, and receive an instant quote. This enables immediate decision making and places full control in the hands of the user. Furthermore, for most markets, Sandvik Coromant covers all shipping costs, taxes and tariffs associated with the service. On the platform, users can select their preferred shipping box—either one supplied by Sandvik Coromant or their own packaging—add any order notes and submit the request.
Once an order is placed, customers can track the journey. The portal displays which of Sandvik Coromant’s global reconditioning hubs the tools will be sent to and provides direct contact details for the team handling them. Completed orders and historical reconditioning data are stored automatically, giving full transparency for ongoing production planning. Customers can keep track of how many times their tools have received a reconditioning service, helping them better plan their inventory.
“The goal is a consistent, reliable turnaround time of 21 days from the moment the customer hits 'send' on the order,” said Matthew Johnson, product manager for reconditioning at Sandvik Coromant. “Customers benefit from full visibility, faster turnaround and complete confidence in the value of reconditioning. It’s about putting control back in their hands while ensuring we meet the highest standards in tool renewal.”
Customers can choose to continue reconditioning tools for as long as the tool quality meets their needs.
The reconditioning service is paired alongside Sandvik Coromant’s tool recycling program for when tools reach the end of their lifespan. This combination of transparent, streamlined tool reconditioning and a longstanding buy-back program enables manufacturers to maximize the value of their tooling while advancing sustainability goals.
