Quality & Environmental Auditing - ISO 19011

Learning Outcomes: . Understand and use quality and environmental audit terminology; . Establish the audit objectives as "compliance-based" or "effectiveness-based"; . Establish the audit scope as "system-based", "program-based" or "risk-based" or a combination of these; . Establish the data collection techniques as "performance-based" or "results-based" or both; . Thoroughly understand the audit process; . Lead and perform internal and supplier quality and environmental audits; . Design, develop and implement an internal and supplier quality and environmental audit system; . Manage or assess the internal and supplier quality and environmental audit system.