November 17, 2015 was a very special day for the seventeen employees of the Mexican subsidiary in Querétaro City and their families: Klingelnberg México celebrated its 15th anniversary. In honor of this occasion, Jan Klingelnberg, CEO of Klingelnberg AG, traveled to the site and presented awards to long-serving employees of the company. “Thanks to our committed employees, Klingelnberg México provides extremely professional support to our customers, both as far as our machines are concerned and also with regard to services and application development – which has now been the case for 15 years. I would like to take this opportunity to thank everyone concerned,” Klingelnberg said.
The Latin American subsidiary was founded as Klingelnberg Oerlikon México on November 1, 2000 in the centrally located state of Querétaro – which is a strategic location, particularly with regard to the automotive industry. With this new on-site presence Klingelnberg was covering the increasing demand for local, individual service in this market, which is important to the company. “It all started with five employees,” recalls Adrián Hernández, director of the Mexican subsidiary, “we now have seventeen, and can fulfill more than 95 percent of incoming service orders here on site thanks to intensive training. Support from our colleagues in Germany and Switzerland is only required in special cases.”
When the subsidiary was established, service was in the main focus of the strategic orientation, but because of the positive demand for Klingelnberg products on the market the field of activities has been gradually expanded: Sales services and the supplying of spare parts were added, and in 2011, the company finally moved into a new building and opened a grinding service center in order to provide customers with comprehensive support. A facility that has been well received: “In the beginning we had five machines on the market,” said Adrián Hernández, highlighting the success story. “There are now more than 250, and the market is still on the move.”