Ipsen USA recently embarked on an initiative to double the number of Regional Sales Engineers (RSEs) by year-end. Ipsen’s RSEs engage customers with the objective of improving furnace performance and increasing service life.

“The North American market has proven the need for a strong and technically diverse field support team,” said Ipsen President and CEO Patrick McKenna. “We believe that quality product designs are born from investment in supporting customers.”

Recent hires include Midwest RSE Joyce Paliganoff, Southeast RSE Patrick Heiser and West/Northwest RSE Larry Gomez.

“We know the importance of helping our customers with aftermarket products and services on Ipsen and non-Ipsen equipment,” said Ipsen Vice President of Sales Pete Kerbel. 

The expanding group of RSEs will continue to include individuals with diverse skills and backgrounds, many with experience in engineering, machine repair and metallurgical processes. They perform furnace inspections, develop system health reports, and offer solutions through their expertise in parts, service, retrofits, and repairs.